Spinner® Bikes, Exercise Bikes & Stationary Bikes from Spinning - the Creators of the Spinning Program. Reap the Benefits of Spinning and Learn from the Pros.

Customer Service

(1) 800.847.7746
(1) 310.823.7008
E-mail: info@spinning.com
Monday - Friday, 7a.m. - 5 p.m. Pacific Time

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Order FAQ

Customer Support
Thank you for ordering with Mad Dogg Athletics! If you’ve placed your order on our website, you will receive a confirmation e-mail with your order number.

Changing an Order
If you have made a mistake on your order, please notify us immediately either by phone or by e-mail. We will make every attempt to correct your order; however, if your order has shipped, we will be unable to change any portion of your order. For additional information, please refer to our "Return Policy and Procedures."

Back Orders
Occasionally, we sell out of an item faster than expected. If this occurs, the item will be placed on backorder and you will be given the choice to either wait for the product or receive a refund.

Return Policy and Procedures
Mad Dogg Athletics is committed to 100% customer satisfaction. Returns or exchanges are accepted within 30 days of the original purchase. All returned items must include a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Call (1) 800.847.7746 or (1) 310.823.7008 or e-mail info@maddogg.com. Items must be received within 30 days of the RMA being issued. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.

General Information:

  • Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case-by-case basis.
  • In the case of a manufacturing defect, please refer to the product’s warranty policy.
  • If any part of your order is damaged, defective, incorrect or missing merchandise, call us immediately. Check your order and report any discrepancies within 72 hours of receiving your order. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.

Mad Dogg Athletics Returns Dept.
RMA #
19803 South Susana Road, Bldg #4
Rancho Dominguez, CA 90221
(1) 800.847.7746

DVDs, CDs, Clothing & Accessories

  • Clothing and accessories must be unworn and unwashed with all original tags. For expedited service, please mark any defects with tape.
  • Opened CDs and/or DVDs are not returnable unless damaged. In the event that your DVD will not play on a particular DVD player, but works on other units, this is usually indicative of a DVD player that needs servicing. A defective DVD will only malfunction at the same point on a disc, even when using different DVD players. If the fault experienced is random (even in different players) this is another indication that servicing of the DVD player may be required.

Electronics and Spinner® Bikes

  • Electronic items such as heart rate monitors, Spinning® computers and all Spinner® bikes must be returned in their original packaging.
  • A 20% restocking fee will apply to all returns.
  • Under our free shipping policy, the original shipping cost will be deducted from all credits issued to the purchaser for Spinner® bikes.

Refused Orders
Refused or undeliverable orders may be subject to a 20% restocking fee, in addition to all applicable freight charges.

Exchanges
Return shipping charges will not be refunded, however, you will not be charged for the shipping costs associated with the exchange. Please allow one billing cycle for credits to appear on your statement. If your order is a gift and the recipient wishes to return or exchange the item, please follow the above return/exchange instructions.

Refunds
The purchase price of the return item minus any applicable charges will be credited back to your original method of payment. Please allow 14-21 business days for check refunds.

Payment Methods
Mad Dogg Athletics accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Mad Dogg Athletics Gift Certificate
If we were unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match your credit card billing information exactly. Mad Dogg Athletics, not Spinning®, will appear on your credit card statement.

Sales Tax
Mad Dogg Athletics is required to collect sales tax in the states of California, Texas and Colorado at the rate in effect at the time your order is shipped. Additionally, the state of Texas requires that sales tax be collected on all freight/shipping costs. The state tax rate will be calculated during the ordering process.

Pricing
Prices shown are in U.S. dollars only. Pricing is subject to change without notice. If an item goes on sale within 7 days of purchase, you may contact us within 60 days of the purchase date and we will refund you the price difference.

Fraud
Mad Dogg Athletics thoroughly checks the validity of orders for fraudulent use and is not responsible for any delays due to verification of orders. We reserve the right to cancel orders without notice if they appear to be fraudulent.

The above information does not apply to Europe, Middle East or Africa.

Mad Dogg Athletics Europe

You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls Monday thru Friday from 9 am to 5 pm. Please have your order confirmation number ready to assist us in serving you.

E-mail address: orderseurope@spinning.com
Phone Number: +31 (0)10 590 45 08

Regular Mail:
Mad Dogg Athletics Europe
Industrieweg 20A
3144 CH Maassluis
The Netherlands

How to Change Your Order
Mad Dogg Athletics Europe processes your orders very quickly. If you find that you have made a mistake on your order, please notify us immediately by sending an email to orderseurope@spinning.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order unless you return the product to us (see below for return/exchange procedures).

Returns and Exchanges
If you are not completely satisfied with your purchase, most items may be returned for an exchange or refund of the purchase price (not including shipping & handling charges) within 30 days of purchase. Please check your shipment carefully for correct styles and sizes and try on your clothing items before using them. Please do not remove hangtags until satisfied with size and fit. All clothing & accessories must be unworn, unwashed and in their original condition with all original tags. Please be aware that removing tags may delay your exchange or refund. For expedited service, please mark any defects with tape. Opened CDs or videos will not be accepted.

If you are dissatisfied with your purchase and the merchandise is unopened and the hangtags have not been removed, you may return your item(s) for an exchange or refund. Assist us by indicating the reason for your return or exchange on the back of your invoice. Please repack your order, enclose the invoice, insure the package and mail it to Mad Dogg Athletics Europe. We strongly recommend that you use a traceable shipping method for returned items. We cannot be held responsible for any items lost or damaged items n the return shipping process. Mad Dogg Athletics Europe is not responsible for postage for returned items.

Mad Dogg Athletics Europe
ATTN: Return Department
Industrieweg 20A
3144 CH Maassluis
The Netherlands

We will refund or credit the value of the item and any VAT you were charged, this however doesn't include designated duties, taxes and custom fees you were charged. Shipping charges are non-refundable. Return postage is the responsibility of the customer. You will be charged a nominal shipping and handling fee of 5 Euros for any exchanged items.

If your order contains damaged or incorrect merchandise or if part of your order is missing, call us immediately. Save all the cartons and packing material for inspection.

If your order is a gift and the recipient wishes to return or exchange it, please follow the above return/exchange instructions.

Pricing
Prices shown in the European stores are in Euros only. Pricing subject to change without notice. If an item goes on sale within 14 days of purchase, you may contact us and we will refund you the price difference.

Sales Tax
Mad Dogg Athletics Europe is required to collect sales tax on all goods delivered within the European Community. The standard Dutch VAT rate of 19% is already calculated in the prices.

Back Orders
Occasionally we sell out of an item faster than expected. If this occurs, the item will be placed on backorder and you will be given the choice to either wait for the product or receive a refund.

Order Status
You will receive an automated email after your purchase with a confirmation number. For questions please email orderseurope@spinning.com.