Spinning® Return Policy

Customer Service Hours

U.S. & Canada Customer Service

Monday - Friday, 7a.m. - 4 p.m. PST

Phone: (1) 800.847.SPIN (7746)

E-mail: info@maddogg.com

 

Returns

Mad Dogg Athletics is committed to customer satisfaction. Should you need to return a product, please check the return policy below for the information relating to that item.

All return or exchange requests must be made within 30 days of receiving the product and must have prior authorization. Please call Mad Dogg Athletics’ Customer Service at 1-800-847-7746 or email info@maddogg.com to obtain a Return Merchandise Authorization (RMA) number. Returns made without prior authorization (RMA) will not be processed and all incurred charges—shipping or other—will be the responsibility of the returning party. It is strongly recommended that the item is returned using an insured, traceable shipping method. We cannot be held responsible for any items lost or damaged during the return shipping process nor are we responsible for return postage.

Once received and inspected, we will gladly exchange the returned item, issue a credit toward a future purchase, or issue a refund. Outbound shipping charges are not refundable.

The returned item(s) need to be properly re-packed and received in "like-new" condition.

Clothing & accessories must be unworn, unwashed and in their original condition with all original tags. Please be aware that removing tags may delay your exchange or refund. For expedited service, please mark any defects with tape.

Opened CDs and/or DVDs are not returnable unless damaged.

Heart rate monitors, electronic equipment, Spinner® Sport, FIT, Velo, Pro, Elite, NXT and eSpinner® bike returns must be in original packaging. A 20% restocking fee will apply to returns. The original shipping cost* will be deducted from all credits issued to the purchaser for Spinner® bike(s).

Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case by case basis.

In the case of a manufacturing defect, please refer to the product’s warranty policy.

If your order has damaged or incorrect merchandise or if part of your order is missing, call us immediately. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.

Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case by case basis.

Missing, damaged or incorrect items should be reported within 72 hours of receiving your order. It is your responsibility to verify the contents of your order within that time frame and notify us of any discrepancies. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.

Mad Dogg Athletics Returns Dept.
RA #
19803 South Susana Road, Bldg #3
Rancho Dominguez, CA 90221
310-635-3136

Returns and Exchanges (Europe)

If you are not completely satisfied with your purchase, most items may be returned for an exchange or refund of the purchase price (not including shipping & handling charges) within 30 days of purchase. Please check your shipment carefully for correct styles and sizes and try on your clothing items before using them. Please do not remove hangtags until satisfied with size and fit. All clothing & accessories must be unworn, unwashed and in their original condition with all original tags. Please be aware that removing tags may delay your exchange or refund. For expedited service, please mark any defects with tape. Opened CDs or videos will not be accepted.

If you are dissatisfied with your purchase and the merchandise is unopened and the hangtags have not been removed, you may return your item(s) for an exchange or refund. Assist us by indicating the reason for your return or exchange on the back of your invoice. Please repack your order, enclose the invoice, insure the package and mail it to Mad Dogg Athletics Europe. We strongly recommend that you use a traceable shipping method for returned items. We cannot be held responsible for any items lost or damaged items n the return shipping process. Mad Dogg Athletics Europe is not responsible for postage for returned items.

MDA Europe
Industrieweg 20 A
3144 CH Maassluis
The Netherlands

We will refund or credit the value of the item and any VAT you were charged, this however doesn't include designated duties, taxes and custom fees you were charged. Shipping charges are non-refundable. Return postage is the responsibility of the customer. You will be charged a nominal shipping and handling fee of 5 Euros for any exchanged items.


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